Shedding nachas.
Caveat Emptor: the apple doesn't fall far from the tree.
My son writing about a recent experience at a NY cafe
No build your own omelette? I suppose the limit of 'three eggs any style' is open to interpretation. In any event, this place is entirely inflexible. Home fries but no french fries? Salad but no tomato. Seriously, why strive to provide good customer service when you can offer prime outdoor seating in the middle of union square.
Great point. No reason.
My daughter-in-law guest posting about a recent experience at a nail salon in NJ:
This nail salon has terrible customer service. After nearly completing my manicure, the manicurist and manager tried to charge me an additional $5 (for a $12 manicure) to apply a final coat of polish. Nobody bothered to tell me at the beginning of the manicure, or when I was paying, that I would be charged extra to apply the final coat of a second color. I get manicures all the time and this has never happened to me before. Moreover, rather than apologize for the confusion, the manager stood on principle and refused to apply the final coat of polish unless I paid the extra money. To make matters worse, she said she would rather entirely redo my manicure than apply the final coat of polished I selected at the outset of the appointment.